Terms & Conditions
GENERAL GUIDELINES AND INFORMATION
RESPONSIBILITIES
- When you rent a vehicle, you agree that it is in good working condition at the delivery time, and you'll return it the same way.
- We can recall the vehicle if you break our rules.
- We're not responsible for lost items.
- We can change the terms without prior notice.
- The rented vehicle must stay within the UAE's borders.
MILEAGE ALLOWANCE
- Daily rental plan: You get 200 km/day, with extra AED 0.50/km costs.
- Weekly rental plan: 1,100 km/week, with extra AED 0.50/km costs.
- Monthly rental plan: 4,500 km/month, with extra AED 0.50/km costs.
Contact our representatives for further mileage details regarding the car lease subscriptions.
FUEL POLICY
- Return the vehicle with the same fuel level as when you rented it.
- Extra mileage charges @ 30 AED per point/bar are applicable for low fuel.
DAMAGE
- Keep tires properly inflated.
- Service the vehicle according to the service tag.
- Maintain the vehicle's condition and cleanliness.
- You're responsible for repair costs during your rental.
- Don't use third-party repair services to avoid penalties.
- If there's an accident, call the Police and Cheap Rent a car. Get a police report for any damage.
RENTAL PERIOD AND RETURN POLICY
- We charge our rental vehicles for a standard period of 24 hours.
- A 1-hour grace period is allowed on the return date. Beyond that, a full day's charges apply.
- Check-in time is 8:00 PM—no check-in on Fridays and holidays.
- Please notify us at least 3 hours (for Dubai) or 24 hours (for all the other Emirates) before pickup for return service.
PAYMENTS AND OTHER CHARGES
SECURITY DEPOSIT
- We keep an AED 1500 security deposit before giving you the vehicle.
- Deposit varies based on the chosen vehicle category.
- Deposit held for 30 days after check-in for fines or Salik charges.
SALIK
- Salik is charged @ AED 5 + 5% VAT per crossing.
- Rates can change without warning.
FINES
- You're responsible for traffic violation fines during the rental period.
- You're responsible for paying any parking charges during the rental period.
SERVICE/MAINTENANCE
- Rental fees include periodical servicing fees.
- Ensure to track the mileage for rental vehicle service requirements.
- Please notify us when your rental vehicle reaches the service mileage.
- For breakdowns, we provide a replacement car.
- You're responsible if the vehicle gets damaged due to non-service.
- No third-party repairs without consent.
- You are responsible for informing us of any mechanical damage or failure, including minor ones like tire punctures.
- Tire damage due to puncture may incur charges.
- Follow the service tag on the car rental's windscreen.
ADDITIONAL DRIVER
- Additional driver(s) allowed.
- We charge @AED 100 for each additional driver.
INSURANCE
- We have insured all our rental vehicles for paved roads in the UAE.
- Without SCDW, you pay 20% (less than 12 months) or 15% (more than 12 months) of the vehicle's price for total loss.
- Get a police report for damage. Otherwise, you pay for repairs.
- Windshields, tires, wheels, tools, and wheel cap damage are not covered.
LEGAL ISSUES
- Age: Hirers must be at least 23 years old.
- Hirers below 25 years will not be eligible for any insurance coverage.
IMPOUNDING
- You pay impounding charges and rental loss if authorities impound the vehicle.
- Park the vehicle securely and ensure locked doors.
- You're responsible for damaged and lost keys.
- Lost key charges: Minimum AED 1500.
COOKIE POLICY
- Learn about Cookies and unique identification text files.
- We collect your personal information to enhance your online experience.
- You agree to our cookie policy by using our website.
ONLINE BOOKING – TERMS & CONDITIONS
BOOKING PROCESS
- Please select your favourite vehicle from our vast rental inventory.
- Enter your reservation dates or choose a rental plan.
- Complete the payment process via your valid credit card.
- Check your inbox for a confirmation email.
BOOKING DETAILS
- We provide same-day rentals for bookings up to 3 hours in advance.
- The minimum rental period is one day or 24 hours.
- We'll still charge you for an entire day if you return the rental car earlier than 24 hours.
- Maximum rental is up to the customer's requirements.
- We treat a rental period as a lease if it is over 12 months.
RATES
- The final rate includes mandatory charges, VAT, applicable taxes, mileage, and insurance policy.
- We accept pre-payments only.
- Accepted payment mode is through valid credit cards only.
DEPOSIT
- We finalize the deposit amount after communicating it with the customer.
- We require an additional refundable security deposit payment with the total rental price.
- We refund the security deposit within 30 working days of the rental vehicle's return.
- Insurance is optional but must be purchased in advance (if you opt for it).
- You are requested to clear all payments at check-in.
RESERVATION GUARANTEE
- We guarantee vehicle delivery if you meet the requirements.
- We are not responsible if a reservation is left unclaimed after our operating hours.
- Alternate options are available if the requested vehicle is unavailable.
- We offer upgrades or compensations (if needed).
OTHER GENERAL TERMS & CONDITIONS
- Tourists must change their license upon UAE residency.
- Alcohol/narcotic-related damage is entirely your responsibility.
- Only listed drivers can operate the vehicle.
- No window tinting or added stickers allowed.
- No cash refunds.
Disputes handled by:
- For billing and accounts, billing@cheaprentacardubai.com
- For maintenance and services, contact@cheaprentacardubai.com
FURTHER REQUESTS
- Contact our reservation centre for more information or visit our website: http://cheaprentacardubai.com/